FeaturesGrowChatbot
A chatbot that knows your website
Switch it on and a chat bubble appears on every page, in your site’s colors. It answers visitors’ questions — prices, opening hours, delivery, what you offer, where to find things — from your pages, posts and products and what you write for it, in the visitor’s own language, with links to the right page. When it doesn’t know, it says so and takes their name and email for you.
- Answers from your pages, posts and products
- Says when it doesn’t know, and takes their email for you
- Every conversation, and what it couldn’t answer
It answers from your site, not from guesses
For every question the chatbot searches your published pages, posts and products — prices and stock included — and answers from what it finds, with a link to the page. What isn’t on your pages you write in Knowledge: questions and answers, policies, opening hours, delivery areas. If the answer is in neither, it says it doesn’t know rather than inventing one.
It only reads what any visitor could see: never drafts, private or password-protected pages, or members-only content, and you can leave any page out. Check what it finds for a question, free, before visitors ask it.
- Your pages, posts and products, and your own notes
- Links to the page that answers
- Only public content; leave out any page
In your design, in their language
The bubble takes your design system’s primary color, corners and font — or a color you choose — on the right or the left. Give it a name, its first message and up to four suggested questions visitors can tap. It answers in the language the visitor writes in, and keeps the conversation as they move from page to page.
Choose the AI model it answers with — a fast one such as Claude Haiku 5.5 suits a chat — and try it on its own screen with real answers before anyone sees it, or show the bubble only to yourself while you get it right.
- Your colors, name, first message and suggested questions
- The visitor’s language, on every page
- Full screen on phones
When it can’t help, you get the lead
When the chatbot can’t answer, or a visitor asks for a person, it offers a short form for their name, email and question. You get it by email with the whole conversation — reply to answer them — and, with the CRM on, they’re added as a lead tagged “Chatbot”, without being subscribed to your emails.
Every conversation is kept for you to read, with the pages each answer drew on. The questions it couldn’t answer are listed so you can add the answers to its knowledge in one click.
- A contact form when it can’t help
- Email with the conversation, and the CRM
- Unanswered questions, ready to answer
ChatbotEverything included
Everything in chatbot
Answers
- From your published pages, posts, products and other content types
- Product prices, stock, SKUs, categories and attributes
- Your own knowledge: questions and answers, policies, hours
- Your instructions for its tone and what to say
- Links to the page that answers, in the visitor’s language
The bubble
- Your design system’s color, corners and font, or your own color
- Bottom right or bottom left, full screen on phones
- Its name, first message, message box hint and four suggested questions
- Any link to #chat opens it
Hand-off and records
- A form for the visitor’s name, email and question
- An email to you with the conversation
- A lead in the CRM, tagged Chatbot
- Every conversation, with the pages each answer read
- Questions it couldn’t answer, to add to its knowledge
Model and limits
- Its own AI model — Claude Haiku 5.5 for fast, low-cost answers — or your Content writing model
- Answers a day, and 40 messages an hour per network
- Only from your own site’s pages
- Only public content: no drafts, private or members-only pages
- Anonymised IP addresses, and conversations deleted after 90 days (you choose)
AI
- Read the setup and the questions it couldn’t answer
- Add to its knowledge and change its words, look and model
- Read conversations
- See what it reads for a question
Questions about chatbot
Do I still need Tidio, Intercom or Chatbase?
Not for answering visitors from your website and collecting the questions it can’t answer: switch on the Chatbot in Settings → Features. It doesn’t do live chat with your team: when it can’t help, it takes the visitor’s email for you to reply.
Does it cost credits?
Each answer uses AI credits from your plan, like any AI request. Choose the model it answers with in its settings: a fast model such as Claude Haiku 5.5 answers sooner and uses fewer credits (left alone, it uses your Content writing model). You set how many answers a day it may give; past that, visitors get the contact form until the next day. Trying it on its screen uses credits too; checking what it finds doesn’t.
Can it make things up?
It’s told to answer only from your site and what you write for it, and to say when it doesn’t know. Like any AI it can still get something wrong, so the chat says answers are written by AI. Read its conversations, and add what it’s missing to its knowledge.
Does it see private information?
No. It reads only published content any visitor can see — never drafts, private or password-protected pages, members-only content, orders or customer data — and your AI keys never reach the browser.
ChatbotKnowledge base
How to use it
Step-by-step articles, settings and answers in the knowledge base.
- Add an AI chatbot that answers visitors from your siteThe Chatbot puts a chat bubble on every page that answers visitors’ questions from your pages, posts and products and what you write for it — and takes their name and email when it can’t help.
- Read the chatbot’s conversations and fill its gapsEvery conversation visitors have with the chatbot is kept: what they asked, what it answered and the pages it read, where it couldn’t help, and who left their email.
Works well with
“Build a website for my plumbing business in Austin.”
Plans the pages and writes them in a look of their own, with a header, footer, templates and a design system you can edit.
“Make every button on the site pill-shaped.”
Finds the shared class behind every button, shows you the plan, then changes it once.
“Write meta descriptions for every page that doesn’t have one.”
Writes them from each page’s own words in a background job, shows the credits first, and puts each one beside its page for you to approve.
“Add an exit-intent popup offering a free consultation.”
A native popup with its trigger and how often it shows. It starts as a draft.
“Which pages lost visitors this month?”
Compares this month with last, page by page, and checks recent changes to those pages.
“Find unfulfilled orders.”
Lists the paid orders waiting to ship, oldest first.
“Write a six-lesson course on home budgeting with a quiz after each lesson.”
Writes the outline, every lesson and the quizzes as drafts for you to review, and sets who can take it.
“Why was a customer locked out this morning?”
Reads the security log, finds the lockout and its address, and can unblock it for you.
“Which plugins need updates?”
Lists the installed plugins and the ones with an update waiting.
“Use the color scheme of this website: https://…”
Opens the site, reads the colors and fonts it uses most, and sets your design system from them.
“Create a Services post type with Price and Duration fields.”
Its own menu in WordPress and custom fields — in ACF when it’s active — ready for a template.
“Add the prices from this PDF to the Services page.”
Reads the attached price list and builds it into the page in your design.
“Count quote requests as a conversion.”
Adds a conversion goal for the form, so Analytics counts every request.
“Show me low-stock products.”
Reads stock from WooCommerce and lists what’s running low or out, with how many are left.
“Refund order 1042 and put the items back in stock.”
Prepares the refund with the amount and how it’s paid back, and waits for your confirmation.
“When someone buys the course bundle, enroll them and tag them in the CRM.”
Builds the automation — the purchase, the enrollment, the CRM tag — as a draft, and asks before switching it on.
“What happened on the site this week?”
Reads the activity record, updates, errors and health checks, and sums them up.
“Add a snippet that turns off comments on pages.”
Writes and checks the code, and saves it as a draft that you switch on.
One plugin. One agent. Your whole site.
Start free: a license for one website and AI credits to build with, no card needed. Describe your business and watch Native WP AI design your home page.